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25+ years of FMCG, Consulting and Fin/Regtech experience

Track Record Track Record
► Credible, reliable and trusted advisor to executive management in private, publicly traded and government entities.
► Highly effective right (or left!) hand man in strategic planning, business operations or customer service roles.
► Proven capability in managing high risk areas subject to regulatory (e.g. SEC, FCA) or compliance (e.g. SOC2, ISO27001) oversight.
Leadership Leadership
► Thrive in fast-paced collaborative environments with a mandate to drive cross-functional change and performance.
► Adept at building high-performance, multi-disciplined B2B and B2C customer, technical and professional service teams.
► Solid reputation as a tough but fair manager who looks out for and obtains the best from employees.
Strategy Strategy
► Strong consulting and analytical background with broad market, product or service launch / expansion experience.
► Multiple successful engagements redefining system, process, tool and skill frameworks to align with corporate objectives.
► Lead developer and facilitator of portfolio strategy workshops run in 20 countries across EMEA and APAC.
Operations Operations
► Direct experience managing Sales, Implementation, Training, Technical Support, Analytics and Professional Services teams.
► Accountable for 8-figure annual revenue streams from complex, audited and high security data management services.
► Skilled at driving continual and sustainable improvements to beat customer, competitor or market challenges and expectations.
Consulting Consulting
► Developed highly adaptive planning frameworks to support market launch and expansion activities (FMCG, Gov).
► Facilitated launch of comprehensive suite of CRM, BI and systems management tools to enhance operations controls (Gov/Aviation).
► Developed full suite of commercial due diligence, supply demand analytics, investment risk and operational controls (Commodity).
Performance Performance
► Credited with market revenue growth (FMCG) of over GBP£10mn in the space of 18 months.
► Trimmed global marketing costs (FMCG) by over 30% through a cooperative outsourcing program.
► Improved employee engagement and reduced annual employee turnover (Fintech) by over 60%.

 

Career Timeline

Click here for detailed Career History

VP, Client Delivery | VRIFY
Sep 2023 - Present | SaaS
     
      Senior Director, Service Delivery | Trulioo
Feb 2022 - Sep 2023 [1 yr 8 mos] | Regtech
Director, Client Services | Global Relay
May 2019 - Jan 2022 [2 yrs 9 mos] | Fintech
     
      Director, Data Services & Technical Support | Global Relay
Jul 2017 - May 2019 [1 yr 11 mos] | Fintech
Associate Director, Data Services | Global Relay
Jul 2017 - May 2019 [1 yr 11 mos] | Fintech
     
      Market Strategy & Planning | CHC Helicopters
Jan 2014 - Nov 2015 [1 yr 11 mos] | Aviation
Consultancy & Interim Management | Energici Holdings
Jan 2005 - Dec 2013 [9 yrs] | Consultancy
     
      Global Consumer Insight, Market Analytics, Business Planning | Imperial Brands
Nov 2002 - Aug 2004 [1 yr 10 mos] | Fast Moving Consumer Goods
International Market Intelligence | Imperial Brands
Jan 1999 - Nov 2002 [3 yrs 11 mos] | Fast Moving Consumer Goods
     
      International Sales Management | Imperial Brands
Mar 1996 - Jan 1999 [2 yrs 11 mos] | Fast Moving Consumer Goods