25+ years of FMCG, Consulting and Fin/Regtech experience
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Track Record ► Credible, reliable and trusted advisor to executive management in private, publicly traded and government entities. ► Highly effective right (or left!) hand man in strategic planning, business operations or customer service roles. ► Proven capability in managing high risk areas subject to regulatory (e.g. SEC, FCA) or compliance (e.g. SOC2, ISO27001) oversight. |
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Leadership ► Thrive in fast-paced collaborative environments with a mandate to drive cross-functional change and performance. ► Adept at building high-performance, multi-disciplined B2B and B2C customer, technical and professional service teams. ► Solid reputation as a tough but fair manager who looks out for and obtains the best from employees. |
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Strategy ► Strong consulting and analytical background with broad market, product or service launch / expansion experience. ► Multiple successful engagements redefining system, process, tool and skill frameworks to align with corporate objectives. ► Lead developer and facilitator of portfolio strategy workshops run in 20 countries across EMEA and APAC. |
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Operations ► Direct experience managing Sales, Implementation, Training, Technical Support, Analytics and Professional Services teams. ► Accountable for 8-figure annual revenue streams from complex, audited and high security data management services. ► Skilled at driving continual and sustainable improvements to beat customer, competitor or market challenges and expectations. |
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Consulting ► Developed highly adaptive planning frameworks to support market launch and expansion activities (FMCG, Gov). ► Facilitated launch of comprehensive suite of CRM, BI and systems management tools to enhance operations controls (Gov/Aviation). ► Developed full suite of commercial due diligence, supply demand analytics, investment risk and operational controls (Commodity). |
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Performance ► Credited with market revenue growth (FMCG) of over GBP£10mn in the space of 18 months. ► Trimmed global marketing costs (FMCG) by over 30% through a cooperative outsourcing program. ► Improved employee engagement and reduced annual employee turnover (Fintech) by over 60%. |
Career Timeline
Click here for detailed Career History
VP, Client Delivery | VRIFY Sep 2023 - Present | SaaS |
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Senior Director, Service Delivery | Trulioo Feb 2022 - Sep 2023 [1 yr 8 mos] | Regtech |
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Director, Client Services | Global Relay May 2019 - Jan 2022 [2 yrs 9 mos] | Fintech |
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Director, Data Services & Technical Support | Global Relay Jul 2017 - May 2019 [1 yr 11 mos] | Fintech |
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Associate Director, Data Services | Global Relay Jul 2017 - May 2019 [1 yr 11 mos] | Fintech |
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Market Strategy & Planning | CHC Helicopters Jan 2014 - Nov 2015 [1 yr 11 mos] | Aviation |
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Consultancy & Interim Management | Energici Holdings Jan 2005 - Dec 2013 [9 yrs] | Consultancy |
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Global Consumer Insight, Market Analytics, Business Planning | Imperial Brands Nov 2002 - Aug 2004 [1 yr 10 mos] | Fast Moving Consumer Goods |
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International Market Intelligence | Imperial Brands Jan 1999 - Nov 2002 [3 yrs 11 mos] | Fast Moving Consumer Goods |
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International Sales Management | Imperial Brands Mar 1996 - Jan 1999 [2 yrs 11 mos] | Fast Moving Consumer Goods |